Privacy Policy

Introduction

Welcome to 6winr. We operate an online casino and sports betting platform accessible to players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Protecting your privacy and keeping your personal data secure is a responsibility we take seriously.

This Privacy Policy explains what personal information we collect when you access 6winr, how we use that information, with whom we may share it, and the choices and rights available to you. By using our platform, you acknowledge that you have read and understood this policy. If you do not agree, please refrain from using our services. This policy applies to all users aged 21 and above — the minimum age to participate on 6winr.

Information We Collect

We collect personal information from you in several ways, both directly and automatically, to provide and improve our services. The categories of information we may collect include:

• Identity information: full name, date of birth, national ID or passport number for account verification purposes.
• Contact information: mobile number, email address, and residential address in Bangladesh.
• Financial information: bKash, Nagad, Rocket or Upay mobile wallet numbers used for deposits and withdrawals, transaction history, and account balances.
• Technical information: IP address, device type, browser type and version, operating system, session data, and cookie identifiers.
• Usage information: pages visited, games played (including cricket betting markets, slots, live casino sessions), betting history, wager amounts, and time spent on the platform.
• Communications: any correspondence you send us via email or support channels, including queries, complaints, and feedback.

We only collect information that is necessary, relevant, and proportionate to the purposes described in this policy. We do not collect sensitive personal data such as religious beliefs, political opinions, or medical records unless required by law.

How We Use Your Information

6winr uses your personal information for legitimate operational purposes only. Specifically, we use it to:

• Create and manage your account, verify your identity, and confirm you meet the 21+ age requirement for participation on the platform.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintain accurate transaction records.
• Provide, personalise, and improve the gaming experience, including cricket betting, slots, and live casino offerings.
• Send you account notifications, transaction confirmations, security alerts, and service updates.
• Detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited activities in compliance with applicable regulations.
• Meet responsible gaming obligations, including monitoring for signs of problem gambling and enforcing self-exclusion or deposit limits where requested.

Cookies and Tracking Technologies

6winr uses cookies and similar tracking technologies to operate the platform efficiently and enhance your experience. Cookies are small text files stored on your device that help us recognise your browser, remember your preferences, maintain your session state, and analyse how you use our services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may control or disable cookies through your browser settings. However, please be aware that disabling certain cookies may affect the functionality of the 6winr platform — for example, you may be unable to stay logged in or access certain game features. By continuing to use 6winr with cookies enabled, you consent to their use as described in this policy.

Sharing of Personal Information

6winr does not sell or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Payment processors: mobile financial service providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) receive only the transaction data required to process your deposits and withdrawals.
• Service providers: trusted technology partners who assist in platform hosting, fraud detection, identity verification, and customer support, bound by strict data processing agreements.
• Legal and regulatory bodies: when required by law, court order, or government authority, including co-operation with anti-money-laundering (AML) and know-your-customer (KYC) regulations.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections.

In all cases of sharing, we require that recipients maintain appropriate data security standards and use your information only for the specific purpose for which it was disclosed. We never share data for third-party marketing without your explicit consent.

Payment Data and Mobile Wallet Transactions

6winr processes financial transactions using Bangladesh's leading mobile financial services — bKash, Nagad, Rocket, and Upay — as well as Visa and Mastercard. When you make a deposit or request a withdrawal, your payment details (such as your bKash or Nagad number) are transmitted directly to the relevant payment provider via an encrypted connection. 6winr does not store your full mobile wallet PIN, card CVV, or bank login credentials on our servers.

All payment records are retained for a period necessary to fulfil legal, accounting, and audit obligations. Transaction data may be reviewed as part of our AML compliance programme. We recommend that players in Dhaka, Chittagong, and other cities in Bangladesh use only payment methods registered in their own name to ensure smooth KYC verification.

Data Security

We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, access controls that restrict data to authorised personnel only, and regular security reviews.

While we strive to maintain robust security, no online platform can guarantee absolute security. If you suspect that your 6winr account has been compromised, please contact our support team immediately at [email protected]. Do not share your password or PIN with anyone, including 6winr support staff — we will never ask for your password.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this policy, meet legal and regulatory obligations (including AML record-keeping requirements that may extend to several years), resolve disputes, and enforce our agreements. When your data is no longer required, we securely delete or anonymise it. You may request deletion of your account and associated data at any time by contacting us, subject to any retention obligations we are required to observe under applicable law.

Your Rights

As a user of 6winr, you have the following rights with respect to your personal information. To exercise any of these rights, please contact us at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may ask us to correct inaccurate or incomplete information we hold about you.
• Right to erasure: you may request deletion of your personal data, subject to any legal retention requirements.
• Right to restriction: you may ask us to restrict the processing of your data in certain circumstances, such as while a dispute is being resolved.
• Right to withdraw consent: where we process your data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We aim to respond to all data rights requests within 30 days. In complex cases, this may be extended to 60 days, and we will notify you of any such extension. Identity verification may be required before we process a request to ensure we are dealing with the correct account holder.

Children's Privacy

6winr is strictly for adults aged 21 and above. We do not knowingly collect personal information from any individual under the age of 21. If we become aware that a person under the minimum age has provided us with personal data or opened an account, we will promptly suspend the account and delete the associated data. If you believe a minor has registered on 6winr, please notify us immediately at [email protected] so we can take appropriate action.

Third-Party Links

The 6winr platform may, from time to time, reference third-party services such as payment providers (bKash, Nagad, Rocket). Those services are governed by their own privacy policies, and we encourage you to read them before providing personal information to any third party. 6winr is not responsible for the privacy practices or content of any external service.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify registered users via the email address associated with their account or by posting a prominent notice on the 6winr platform. The revised policy will take effect on the date stated at the top of the document.

We encourage you to review this policy regularly. Your continued use of 6winr after any changes take effect constitutes your acceptance of the revised Privacy Policy. The date at the top of this document always reflects when the policy was last updated.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how 6winr handles your personal data, our support team is here to help. We are committed to addressing your enquiries promptly and transparently.

Email us at: [email protected]